Privacy Policy
This Privacy Policy explains how FieldNovi (“FieldNovi”, “we”, “us”) collects, uses, and protects information when you visit our website or use our platform.
Quick summary
We collect only what we need to run FieldNovi. We don’t sell your personal information. If you enable billing, payments are handled by a trusted payment processor (Stripe).
Scope
This policy applies to our website and platform. Customers may configure FieldNovi to collect and share field records; those customers may also have their own policies for their end users.
Your privacy, explained
Below are the main topics that describe what we collect and how we use it.
Information we collect
When you create an account, we may collect your name, email address, password (stored as a secure hash), and optional company details. We use this to create and manage your account.
You may upload photos, 360 media, notes, checklists, and other field records. This content is stored and processed so you can use platform features (organization, reporting, and sharing).
We may collect log data (e.g., IP address, browser type, pages viewed, timestamps) to maintain security, prevent abuse, and improve performance and reliability.
How we use information
We use information to operate FieldNovi and provide the service, including:
- Account creation, authentication, and support
- Providing platform features (media storage, templates, reporting, secure sharing links)
- Improving product performance and user experience
- Security monitoring and fraud/abuse prevention
- Billing and subscription management (when enabled)
Payments (Stripe)
If you subscribe to a paid plan, payments may be processed by Stripe, our third-party payment processor. Stripe may collect and process payment information (such as card details and billing information) according to their own privacy and security practices.
We do not store full payment card numbers on our servers. We may store billing-related metadata such as subscription status, invoices, payment history, and identifiers provided by Stripe to manage your account.
Sharing & disclosure
We may share information in limited situations:
When you generate a tokenized share link and distribute it, content may be accessible to anyone with that link, subject to any access controls you configure.
We use service providers for hosting, storage, email delivery, analytics, and billing. They process data only to provide services to us.
We may disclose information if required by law or if necessary to protect FieldNovi, our users, or the public.